The New Mexico Department of Health (NMDOH) is leading the State of New Mexico’s COVID-19 Vaccination Preparedness Planning in close collaboration with other state agencies, public, private and tribal partners throughout the state.

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Frequently Asked Questions

You've got questions. We've got answers.

Profile Questions:

Profile Section Questions:

Scheduling Appointments:

Initial Appointment:

Booster Appointments

Codes

Profile Questions:

Why do I have to create a profile?
A profile helps the New Mexico Department of Health (NMDOH) identify that you are interested in receiving the COVID-19 Vaccine. NMDOH will use your profile information to connect you to a vaccine provider within your community when the vaccine is available for you.

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What is included in my profile?
Your profile includes the following: basic demographic information, chronic medical conditions, employer information, & insurance information. It will take you, on average, 5 minutes to complete the entire profile.

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How will the Department of Health use my profile information?
Your profile information will be used to connect you to a vaccine provider within your community when the vaccine is available for you. The information collected in this registration tool will only be accessed by New Mexico Department of Health and will not be shared outside of public health and the provider who is administering your vaccine.

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Is my information secure?
Yes, we have put in place robust security measures to make sure that no information leaves the system and is only accessible by designated State officials and the provider who is administering your vaccine.

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How do I create a profile?
Start here https://cvvaccine.nmhealth.org. Click the option "I want to create a new profile". Complete the form and click submit. The system will send you a text message or email with your confirmation code. You can use your confirmation code and date of birth to login to your profile.

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Can I create a profile for somebody else?
Yes, you can. On the registration form, check the box indicating you are completing this information for someone else. You will be prompted to enter your first name, last name, email, mobile number, and relation to the individual you are registering.

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Why can't I register my entire family on one profile?
Your profile contains information specific to who you are. It contains your basic demographic information, chronic medical conditions, employer information, & insurance information. Your information will be used to connect you to a vaccine provider within your community when the vaccine is available for you.

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How do I access my profile and update my chronic medical conditions?
Start here https://cvvaccine.nmhealth.org/my-registration.html Use your confirmation code and date of birth to access your profile. If you do not know your confirmation code, click the link "Don’t know your confirmation code?". Enter either your email or mobile phone number and date of birth. The system will send you a text message or email with your confirmation code.

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How do I know if my profile is complete?
Your profile contains the following sections: basic demographic information, chronic medical conditions, employer information, & insurance information. When you have completed each section, the pending icon (red circle with an exclamation mark) will convert to a complete icon (green check mark). Once each section has been completed your profile will be complete.

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Does my profile need to be complete before scheduling an appointment?
Yes. You must complete the following sections before you are able to schedule an appointment: basic demographic information, chronic medical conditions, employer information, & insurance information.

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I do not have access to the internet. How can I sign up?
You can dial 1-855-600-3453, press option 0 for vaccine questions, and then option 3 for tech support.

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Profile Section Questions:

The system will not accept my date of birth. What can I do?
Your date of birth must be entered in the following format: mm/dd/yyyy.

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My occupation/employment category is not listed. What should I do?
Please select the employment category that is closest to your occupation. If there is nothing close to your occupation, please just select "Other".

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I do not see my condition listed on the Chronic Medical Conditions page. What should I do?
Please type any not listed condition into the "Other Conditions" box at the bottom of the page.

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My insurance company is not listed. What do I do?
Please select "Other" from the drop down menu and identify your insurance company in the input provided.

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Scheduling Appointments:

I've completed my profile, when can I schedule my appointment?
Great! The New Mexico Department of Health will notify you by text message or email when vaccine is available for you in your community.

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Where am I in the line?
The New Mexico Department of Health is rolling the vaccine out in a phased approach. Please visit https://cv.nmhealth.org/covid-vaccine/ to learn more.

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I've been waiting a long time. When will I get a notification to schedule my appointment?
Please keep in mind the supply of vaccine is extremely limited. The goal is for everyone to be able to easily get a COVID-19 vaccine when large quantities are available. Until that time, the New Mexico Department of Health is rolling the vaccine out in a phased approach. Please visit https://cv.nmhealth.org/covid-vaccine/ to learn more.

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I received a special event code. What do I do now?
Start here https://cvvaccine.nmhealth.org/my-registration.html Use your confirmation code and date of birth to access your profile. Make sure your profile is complete. Click on the "Schedule your Appointment" button and enter your "Event Code". Next select a date (may be limited to a specific day) and a time slot and click "Update My Appointment".

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Why won't my special event code work?
There are a few reasons why your special event code may not work. The event may be full and there may not be any further appointments for that day. Another reason your event code may not work is that the provider may have cancelled the event.

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Why did I receive a notification to schedule an appointment only to find the event was full?
The New Mexico Department of Health will notify a pool of eligible members within your community that vaccine is available with a special event code. This opportunity to schedule an online appointment is offered on a first come, first served basis. If you are not able to schedule an online appointment by selecting a specific location, date, and time, please do not show up at the event. Please, do not worry. This will not be your only opportunity to schedule an appointment. The department will reach out and notify you of additional opportunities in the future.

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Will I be notified again if I am unable or choose not to confirm an appointment invitation?
Yes. If you try to confirm your invitation and the event is full, you will receive another invitation as soon as possible. If you choose not to confirm your invitation for any reason, your name will go back in the pool of eligible New Mexicans, and you will receive another invitation when vaccine is available.

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Can I share my special event code?
No. Your special event code is an invitation for you only. Please do not share this code with others.

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Initial Appointment:

I've scheduled an appointment. What else do I need to do?
Please make sure you complete the medical questionnaire on the day of your appointment. You will not be able to complete the questionnaire until the day of your appointment.

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Do I have to fill out the medical questionnaire?
Yes. You must complete the medical questionnaire on the day of your appointment in order to receive your vaccine.

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Will I be sent appointment reminders?
Yes. The system will send you reminder notifications 7 days, 3 days, the day before and the day of your appointment.

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How do I reschedule an appointment?
To reschedule your appointment, access your profile and click the "Schedule your Appointment" button. Select a city, location, date and available time slot. Please keep in mind, vaccine appointments are extremely limited.

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How do I cancel my appointment?
To cancel your appointment, access your profile and click the "Schedule your Appointment" button. Click the "Cancel" button at the bottom of the page. To reschedule an appointment, select a city, location, date and available time slot. Please keep in mind, vaccine appointments are extremely limited.

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When will I get my booster?
Once your initial vaccine has been administered, your booster appointment will be scheduled by the system. You will receive booster appointment details via text message or email. This notification may not be immediate and may be sent a few days after your initial vaccine was administered.

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Initial Appointment:

My booster appointment is scheduled. What else do I need to do?
Please make sure you complete the medical questionnaire on the day of your appointment. You will not be able to complete the questionnaire until the day of your appointment.

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I received my initial vaccine, but was not able to schedule my booster appointment. What do I do?
Please do not worry. Once your initial vaccine has been administered, your booster appointment will be scheduled by the system. You will receive booster appointment details via text message or email. This notification may not be immediate and may be sent a few days after your initial vaccine was administered.

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Do I have to fill out the medical questionnaire for my booster?
Yes. You must complete the medical questionnaire on the day of your booster appointment in order to receive your vaccine.

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Will I be sent appointment reminders?
Yes. The system will send you reminder notifications 7 days, 3 days, the day before and the day of your appointment.

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How do I reschedule my booster appointment?
To reschedule your booster appointment, access your profile and click the "Schedule your Appointment" button. Select a city, location, date and available time slot. Please keep in mind, vaccine appointments are extremely limited.

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How do I cancel my appointment?
To cancel your appointment, access your profile and click the "Schedule your Appointment" button. Click the "Cancel" button at the bottom of the page. To reschedule an appointment, select a city, location, date and available time slot. Please keep in mind, vaccine appointments are extremely limited.

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Codes:

What is my "Confirmation Code"?
A confirmation code is a unique identifier that is associated with your profile. You can use your confirmation code and date of birth to access your profile.

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I never received my confirmation code. How do I know what is?
First you must register in the system and create a profile. Once you have completed the registration form, the system will send you a text message or email with your confirmation code. If you have already created a profile but do not have your confirmation code start here https://cvvaccine.nmhealth.org/my-registration.html. Click the link "Don’t know your confirmation code?". Enter either your email or mobile phone number and date of birth. The system will send you a text message or email with your confirmation code.

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What is a "Special Event Code"?
A special event code allows you to schedule an appointment to receive your COVID-19 vaccine. The New Mexico Department of Health will notify a pool of eligible members within your community that vaccine is available using a special event code. This opportunity to schedule an online appointment is offered on a first come, first served basis. If you are not able to schedule an online appointment by selecting a specific location, date, and time, please do not show up at the event. Please, do not worry. This will not be your only opportunity to schedule an appointment. The department will reach out and notify you of additional opportunities.

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